Key Care Limited ("Keycare") has received your personal data in relation to your Keycare insurance policy or Recovery & Assistance Service ("the Policy") which includes a SmartFob ("SmartFob").
If you bought the Policy through a third party, it receives it directly from the firm which sold you the Policy ("your Policy Seller") or from you when you contact Keycare in relation to the Policy.
If you bought the Policy directly from Keycare, it receives it directly from you at the outset and when you contact Keycare in relation to the Policy.
The personal data consists of the following (or some of it): full name and title, full address, date of birth, contact telephone numbers, email address, make and model of vehicle and vehicle registration number, and bank and credit card details. (It includes data supplied by you or your Policy Seller (if applicable) about any other person named on the Policy and you should make this SmartFob Privacy Policy available to them.)
Location information (precise details of your location via the combined location data of your device and the SmartFob) is shared with Keycare to assist in recovering the lost keys.
If the separation alarm on the SmartFob is triggered manually, the last known location will be shared with Keycare.
Both the SmartFob and Keycare will store only the most recent registered location so that a location history will not be kept or stored. However, the SmartFob app collects location data to enable certain features ("Map" and "Report Lost") even when the app is closed or not in use.
Location information will be held securely by Keycare and used only for the purposes of the Policy. Keycare will not normally share location information with any third party, unless this is required:
When you download the SmartFob app to your device, you will need to create an account with a valid email address and password. When you then activate a SmartFob using the SmartFob app, that SmartFob's unique identifier (SmartFob ID) will be associated with your account. If you choose to name your SmartFob, this information will be associated with your account.
Keycare may track how, and how often, you use the services for reference and system analysis; this is to assist in making improvements. Keycare also collects information sent by your device when it is used for the services, such as your device's model, operating system type and version, and dates and times of your requests; this may be used to collect anonymous statistics for Keycare's reference and analysis.
Keycare will not access any selfies that you take and the photographs will be stored on your phone.
Keycare is a Data Controller in relation to the data that it processes about you. Your Policy Seller (if applicable) is also a Data Controller in relation to any data that it processes about you and it will process data in accordance with its own Privacy Policy which will be issued separately by it.
Keycare will use your personal data for any one or more of the following purposes:
The legal basis of processing is:
Additionally, on the basis of your explicit consent, Keycare may process special category data (such as information relating to your health) where this is provided to Keycare to enable you to be given any extra assistance which you may require in relation to the Policy.
Keycare may transfer your personal data (including any special category data, but excluding location data) to the Insurer Ageas Insurance Limited, where the Policy is underwritten and communicate with the Insurer in relation to the Policy by letter, telephone, fax or email. The Insurer may use your personal data for all purposes relating to the Policy and its underwriting and may communicate with you in relation to the Policy by letter, telephone, fax or email; they may make further disclosure to other insurance companies, reinsurers, legal advisers, loss adjusters, claims handlers and/or other organisations. For more details of how the Insurer collects, uses and stores your personal data, please visit www.ageas.co.uk/privacy-policy or contact their Data Protection Officer at Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA or the dpo@ageas.co.uk.
Keycare will transfer your personal data to third parties where this is necessary to administer the Policy (including the SmartFob service). Such third parties include locksmiths and key providers providing services under the Policy who may in turn from time to time use third parties to perform such services. Such third parties also include technology partners to deliver the SmartFob service.
They may use your personal data to provide services to you under the Policy and may communicate with you by letter, telephone, fax, email or text message in relation to the Policy.
Keycare may transfer your personal data to third parties where this is necessary or desirable for the legitimate business interests of Keycare or as required by law.
Keycare will only transfer your data to third parties within the UK or (subject to any relevant legal safeguards) the European Economic Area.
Keycare will update your personal data from time to time based on information received from your Policy Seller (if applicable) or from you directly. In order to comply with tax, financial services regulations and other applicable legislation, Keycare will hold your personal data for the duration of the Policy and for six years after it ends, at which time it will be destroyed.
From time to time Keycare may make changes to its Smartfob Privacy Policy to take account of changes in legislation and practice. The latest version will be available at http://key.care/smartfobprivacy.
You have the right to request from Keycare access to and rectification or erasure of personal data or restriction of processing concerning you and to object to processing. In addition you have the right to data portability. Any questions you may have about data protection should be addressed to the Data Protection Officer at Keycare at the address below.
You have the right to lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).
This Section applies IF you bought the Policy from a Policy Seller |
Will Keycare use my personal data for marketing?Keycare will not use your personal data for marketing purposes (other than, in limited circumstances, to contact you prior to the expiry of the Policy in connection with its renewal or upgrade, as the renewal will normally be handled by your Policy Seller). How do I object to Processing of my Personal Data by Keycare?Keycare may process your personal data for the purposes of its legitimate interests, including contacting you prior to the expiry of the Policy in connection with its renewal. You have the right to object to processing by Keycare for the purposes of Keycare's legitimate interests. If you wish to exercise this right, please contact the Data Protection Officer at the address below. |
This Section applies IF you bought the Policy from Key Care directly |
Will Keycare use my personal data for marketing?Keycare may use your personal data for marketing key protection products (or other similar products) to you in circumstances where this is considered to be appropriate, including contacting you prior to the expiry of the Policy in connection with its renewal. How do I object to Processing of my Personal Data by Keycare?Keycare may process your personal data for the purposes of its legitimate interests and may use your personal data for direct marketing, including marketing key protection products (or other similar products) to you, in circumstances where this is considered to be appropriate (including contacting you prior to the expiry of the Policy in connection with its renewal). You have the right to object to processing by Keycare for direct marketing purposes and/or for the purposes of Keycare's legitimate interests. If you wish to exercise this right, please contact the Data Protection Officer at the address below. |
Key Care Limited , 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST. Telephone: 0345 303 0550 Email: dpa@keycare.co.uk
Key Care Limited is authorised and regulated by the Financial Conduct
Authority: registration number 309514
Registered in England and Wales under company number 01309093
Registered office: 2-3 Quayside House, Quayside, Salts Mill Road, Shipley,
West Yorkshire BD18 3ST
Last updated: May 2021